Before I found my footing in SaaS and account management, I was flying. Literally. I spent years as a flight attendant, including a season with the Chicago Blackhawks during their 2017–2018 NHL run, which taught me more about reading a room, staying calm under pressure, and delivering exceptional experiences than any training program ever could.
Today I bring that same energy to client relationships. I have spent 5+ years in account management and client success roles, working across SaaS and programmatic DOOH ecosystems, building the kind of partnerships that stick around beyond the first contract cycle.
I'm currently an Account Manager at OneCloud Corporation, where I own a portfolio of client accounts across the full sales lifecycle — from first conversation through renewal — and lean on a consultative approach to keep clients growing with the platform.
Alongside that, I co-founded North of Eden Consulting with a close friend — a brand-building studio for early-stage founders where I lead client relationships, project management, and growth strategy.
"I am at my best when I am the person a client trusts to tell them the truth, solve the problem, and show up consistently."
I own client relationships end to end. From onboarding to renewal, I focus on adoption, retention, and making sure clients can clearly articulate the value they are getting from the product.
I keep timelines, stakeholders, and deliverables aligned without anyone having to ask twice. I have worked across Product, Engineering, Sales, and Operations teams throughout my career.
I use Salesforce, Zoho CRM, Amazon QuickSight, Google Sheets, Jira, and Confluence to surface trends and translate them into clear recommendations that help teams act with confidence.
I have a track record of growing accounts through adoption strategies, proactive risk mitigation, and identifying expansion opportunities that benefit both the client and the business.
Less a resume, more a rough map of how I got here — each stop taught me something the last one didn't.
These days I'm growing a portfolio of accounts at OneCloud — getting to know each client's business well enough to recommend what's actually right for them, not just what's easiest to sell. I live in Zoho CRM so nothing falls through the cracks between the first call and the renewal.
Alongside my day job, I co-founded a brand-building studio with a close friend, helping early-stage founders build brands from scratch. I run client relationships, project management, and contractor oversight, keeping every engagement on time, on scope, and on brand from discovery through launch.
I spent almost two years managing twenty programmatic DOOH accounts, building the kind of executive-level relationships where partners called me before they called anyone else. I became the internal voice of the partner, translating what they actually needed into feedback our Product and Engineering teams could act on.
My account management story really starts here. I rebuilt our Knowledge Base from the ground up, authored the documentation that helped clients help themselves, and drove 43% year-over-year growth in a brand-new marketplace product — proof that good documentation and good relationships can both move revenue.
The parts of my life that don't fit on a resume but explain a lot about how I show up to work.
Always happy to talk shop, trade travel stories, or hear about a good motorcycle route. Reach out any time.