Client success & account management
From onboarding to renewal, I help clients adopt the product, see its value, and build a partnership worth continuing.
Charlotte, NC · Client success & account management
Building
relationships
that last.
I'm Krystina — a client success and account management person who genuinely likes people, asks a lot of questions, and has spent 5+ years turning first conversations into partnerships that stick around. Off the clock, I'm probably on a plane, a motorcycle, or somewhere with terrible wifi.
Relationships first. Always.
5+YEARS BUILDING
CLIENT PARTNERSHIPS
CLIENT PARTNERSHIPS
43%YEAR-OVER-YEAR
MARKETPLACE GROWTH
MARKETPLACE GROWTH
23COUNTRIES VISITED.
STILL COUNTING.
STILL COUNTING.
01 / A little about me
A career built
on trust.
Before SaaS, I was flying. Years as a flight attendant—including a season with the Chicago Blackhawks—taught me to read a room, stay calm under pressure, and make people feel taken care of.
Today, I bring that same instinct to account management at OneCloud Corporation. I also co-founded North of Eden Consulting, where I lead client relationships, operations, and growth strategy for early-stage brands.
“I am at my best when I am the person a client trusts to tell them the truth, solve the problem, and show up consistently.”
02 / What I bring
The relationship matters.
So do the results.
Cross-functional coordination
I connect Product, Engineering, Sales, and Operations—keeping people, timelines, and deliverables moving in the same direction.
Data-driven storytelling
I turn trends into clear recommendations, giving clients and internal teams the context they need to make confident decisions.
Partner ecosystems & growth
Proactive risk management, thoughtful adoption strategies, and expansion opportunities that make sense for both sides.
In my toolkit
Salesforce / Zoho CRM / Amazon QuickSight / Google Sheets / Jira / Confluence
03 / The journey
A few chapters.
One common thread.
Account Manager
OneCloud CorporationOwning a portfolio of client relationships from first conversation to renewal, with a consultative approach that starts with understanding each client’s business.
Client Director & Operations, Co-Founder
North of Eden ConsultingBuilding a brand studio alongside a close friend. Leading client relationships, project management, and contractor oversight from discovery through launch.
Supply Side Account Manager
ScreenverseManaged twenty programmatic DOOH accounts, built executive-level partnerships, and translated partner needs into actionable feedback for Product and Engineering.
Client Success & Knowledge Base Manager
Apparatix Media SolutionsRebuilt the Knowledge Base, created documentation that helped clients help themselves, and drove 43% year-over-year growth in a new marketplace product.
04 / Off the clock
There’s a whole
world out there.
I’m probably planning the next trip, heading out on my motorcycle, or finding somewhere with terrible Wi-Fi. Twenty-three countries in, and curiosity is still doing the driving.
01Motorcycle rider. Newly endorsed.
02Weightlifter. Definitely not a morning person.
03Two Shih Tzus who run the house.
04Aspiring reader. Currently aspirational.
05 / Say hello
Let’s connect.
Talk shop, trade travel stories, or share a good cup of coffee. I’m always up for a conversation.